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Privacy Policy

Last Updated: 14-07-2026

Introduction

Protecting the privacy and security of our users’ personal information is one of our highest priorities. This Privacy Policy explains how we collect, process, store, use, and protect personal data when you access and use our website and related services.

This document describes our approach to handling personal information in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant privacy laws.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. We recommend reviewing this page periodically to stay informed about how your information is managed.

1. Data Controller Information

The casino platform (referred to as “we”, “us”, or “the Casino”) acts as the Data Controller responsible for determining how and why your personal information is processed.

We process personal data only for legitimate purposes connected with providing our services, maintaining account security, complying with legal obligations, and improving the user experience.

Our Data Protection Officer (DPO) is available to answer questions regarding privacy matters, personal data processing, or your rights under applicable data protection laws.

2. Personal Data We Collect

We collect only the information necessary to provide our services, maintain security, comply with regulatory obligations, and improve our platform.

The types of personal information we may process include:

Identification Information

This may include:

  • Full name;
  • Username or account details;
  • Date of birth;
  • Gender;
  • Nationality;
  • Government-issued identification documents and verification information.

Contact Information

This may include:

  • Email address;
  • Phone number;
  • Residential address;
  • Proof of address documents;
  • Other communication details provided by you.

Financial and Transaction Information

This may include:

  • Payment details;
  • Banking information;
  • Deposit and withdrawal history;
  • Transaction records;
  • Source of funds or source of wealth verification documents where required.

Gaming Activity Information

We may collect information related to your activity on our platform, including:

  • Games played;
  • Login and logout history;
  • Betting activity;
  • Bonus participation;
  • Account restrictions or responsible gaming measures.

Technical Information

When you use our website, we may automatically collect technical information such as:

  • IP address;
  • Device information;
  • Browser type and version;
  • Operating system;
  • Time zone settings;
  • Login information;
  • Website usage data.

Communication and Marketing Information

This may include:

  • Communication history with customer support;
  • Marketing preferences;
  • Responses to promotional campaigns;
  • Feedback provided by users.

Information Provided Voluntarily

We may also process any additional information you voluntarily provide when contacting support or using our services.

3. Sources of Personal Information

We may collect personal information from:

  • Information provided directly by you during registration, account management, or communication with our support team;
  • Payment providers and financial institutions;
  • Identity verification and KYC providers;
  • AML screening services;
  • Regulatory databases;
  • Marketing and affiliate partners;
  • Other trusted service providers.

These sources help us verify user information, protect accounts, and meet regulatory requirements.

4. How We Use Personal Data

Personal information may be processed for the following purposes:

Providing Casino Services

We use your information to:

  • Create and manage your account;
  • Process deposits and withdrawals;
  • Provide access to games and services;
  • Deliver customer support.

Legal and Regulatory Compliance

We may process information to comply with:

  • Anti-Money Laundering (AML) requirements;
  • Know Your Customer (KYC) procedures;
  • Responsible gambling obligations;
  • Reporting requirements.

Fraud Prevention and Security

Personal data helps us:

  • Detect suspicious activity;
  • Prevent fraud;
  • Protect users and our platform;
  • Maintain system security.

Marketing and Personalisation

Where permitted by law, we may use information to:

  • Provide relevant promotions;
  • Customize user experience;
  • Send marketing communications according to preferences.

Platform Improvement

We analyze user activity to:

  • Improve website functionality;
  • Resolve technical issues;
  • Enhance services;
  • Optimize customer experience.

Customer Support Optimization

We may use third-party technologies, including artificial intelligence tools, to improve customer support operations, analyze conversations, manage requests, and provide faster assistance.

5. Sharing Personal Information

We may share personal data with trusted third parties when necessary for providing services or meeting legal obligations.

These parties may include:

  • Companies within our corporate structure;
  • Game software providers;
  • Payment processors;
  • Identity verification providers;
  • AML and compliance services;
  • Marketing partners;
  • IT and hosting providers;
  • Professional advisors such as lawyers, accountants, and consultants;
  • Regulatory authorities where legally required;
  • Customer communication and AI service providers.

All third parties are required to handle personal information securely and only process data for approved purposes.

6. International Data Transfers

Some service providers may process personal information outside your country of residence.

Where international transfers occur, we apply appropriate safeguards to ensure that personal data receives a level of protection consistent with applicable privacy laws.

These safeguards may include approved contractual protections, including Standard Contractual Clauses (SCCs), or transfers to jurisdictions recognized as providing adequate data protection.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services;
  • Meet legal obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Maintain security.

Certain information may be stored for a required period under financial, AML, tax, or regulatory regulations.

When information is no longer required, it will be securely deleted, anonymized, or permanently removed.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal data;
  • Correct inaccurate information;
  • Request deletion of personal information;
  • Restrict certain processing activities;
  • Receive your data in a portable format;
  • Object to processing based on legitimate interests;
  • Withdraw consent where applicable;
  • Submit a complaint to a relevant data protection authority.

Requests regarding personal data can be submitted through our customer support channels.

9. Protection of Minors

Our services are available only to users who have reached the legal gambling age in their jurisdiction.

We do not knowingly collect personal information from individuals who are under the required age.

If we discover that personal data has been provided by an underage user, appropriate steps will be taken to remove the information and restrict access to the platform.

10. Data Security Measures

We apply technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our security practices include:

Access Protection

  • Restricted access to personal information;
  • Secure authentication procedures;
  • Authorization controls for employees and service providers.

System Security

  • Protected infrastructure;
  • Secure login mechanisms;
  • Monitoring of systems processing personal information.

Data Management Controls

  • Access based on business necessity;
  • Secure storage and deletion procedures;
  • Protection against unauthorized software or hardware access.

Organizational Measures

We maintain internal privacy procedures, employee awareness programs, and dedicated responsibility for data protection management.

11. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact our support team.

We are committed to maintaining transparency and ensuring that personal information is handled responsibly, securely, and in accordance with applicable data protection standards.